Only the size can be exchanged, in which case create a new order and write in the order notes that it is a size exchange. Enter the number of the original order and send the goods to our address. Include a reference to the shipment that it is an exchange for (new order number)
If you want to exchange the goods for another one, you must return the original goods by withdrawing from the purchase contract and create a new order.
How to proceed with a return? (withdrawal from the purchase contract)
1. Pack unused goods with a copy of the invoice and a form for withdrawing from the purchase contract so that the contents of the shipment are not damaged during transport.
2. Send the goods to the address: IS Studio, s.r.o., Žižková 25, 04001 Košice
3. Do not send the goods on cash on delivery. In that case, it will not be taken over! We recommend sending the goods by registered mail and insuring them for the value of the goods.
We will send the payment for the returned goods by bank transfer within 14 days of receiving the shipment